Public transit is crucial but can also be challenging for neurodiverse individuals due to sensory overload and unclear communication. To improve this, transit agencies are training staff to support the diverse needs of all passengers, including those with invisible disabilities.

Understanding the challenge

Neurodiversity includes cognitive differences like autism, ADHD, and sensory processing disorders, which can make navigating traditional transit environments challenging. Bright lights, loud announcements, sudden changes, and fast-moving crowds can cause confusion or distress, making routine journeys feel overwhelming.

When staff members are not trained to recognize challenges, issues can go unnoticed, leading to miscommunications and escalations, especially when riders need extra time or space to process their surroundings.

How transit authorities and agencies are responding

Several forward-thinking transit systems are starting to recognize the need for targeted training programs and support services.

Transport for London (TfL) 

TfL has established itself as a global leader in promoting neurodiversity inclusion. In partnership with the National Autistic Society, TfL developed staff training that emphasizes recognizing subtle signs of distress, using clear and straightforward language, and providing support in a manner that does not draw unwanted attention to riders.

Their approach includes:

- Quiet zones on selected Tube lines.

- Simple signage and sensory-friendly layouts in stations.

- Staff protocols for assisting riders with invisible disabilities.

Valley Metro, Phoenix

While staff training is essential, it is equally important to empower neurodiverse riders to navigate transit systems independently. In Phoenix, Valley Metro offers a travel training program specifically designed for people with disabilities, including those with autism and cognitive differences.

Participants receive one-on-one support from trained staff to:

- Practice boarding, paying fares, and reading schedules.

- Learn coping strategies for dealing with loud noises and crowded environments.

- Build confidence through gradual exposure to real transit scenarios.

This hands-on support helps neurodiverse riders gain autonomy and fosters a more informed and inclusive transit culture.

How Kuba can help

Digital tools can significantly enhance the public transit experience for neurodiverse riders. Mobility-as-a-Service platforms, such as Kuba’s, connect users’ personal devices with public infrastructure. They enhance transit planning by integrating accessibility features, allowing neurodiverse individuals to travel more independently and comfortably.

Kuba’s mobile app capabilities include:

Simple user interface: A clear, minimalist design enables users with cognitive or sensory challenges to navigate the app without feeling overwhelmed.

Journey planning: Simple-to-use journey planning tools help neurodivergent transit users with route planning, visualizing journeys, and managing potential disruptions, reducing anxiety.

Predictability and personalization: With accurate information about quieter routes, estimated trip durations, and advance service alerts, there are fewer surprises to deal with en route. Riders can preview routes, noise levels, and timing, which helps alleviate stress.

Custom notifications and reminders: For users with ADHD or memory-related difficulties, Kuba can send prompts to remind them when to leave, transfer, or disembark, breaking down complex journeys into manageable steps.

Integration with support services: The Kuba app can offer accessibility resources, such as live chat support, local disability services, or travel training guides.

The future of inclusive mobility

Agencies such as Valley Metro and TfL demonstrate that viewing neurodiversity not as an afterthought but as part of the design process leads to more inclusive transit. Increased accessibility benefits all riders, making everyone feel understood and welcomed.

Find out more about how Kuba’s app can support every rider. Get in touch today.